SHIPPING AND DELIVERY
Delivery is free in all EU countries
We offer free shipping on all orders in EU countries. Outside of the EU the shipping cost is 20 EUR. Orders placed before 1:00pm CET / 7am EST will be shipped out by the end of the next day business day. Processing times do not include weekends or holidays. Any orders placed on these days will be processed on the next working day.
Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery can take longer than expected due to customs clearance procedures in certain countries.
In the event of an order being returned to us due to an incorrect delivery address provided by the customer, or if left unclaimed, the full cost of redelivery is the customer’s responsibility.
Shipping to EU countries
All shipment within the EU and wider Europe is carried out either by DHL, DPD or GLS and typically arrives within 3 – 5 business days.
All international orders are shipped express and typically arrive within 3 – 6 business days, depending on the international destination. International customers (outside of the EU) may be subject to additional customs duties that are required in their countries. Costumers are responsible for any customs fees, duties, or taxes that may apply upon delivery. For more details, please contact your local customs office/respective tax authority.
Tracking your order
When we ship, a tracking information directing you to the shipper’s website will be sent to you via email. You can use the tracking number to track your package and estimated delivery time.
Need more help?
Please feel free to email us at firstname.lastname@example.org with any questions. We’ll reply within 12 hours.